DISASTER & EMMERGENCIES
Floods in Freetown: Cash Transfer #2 (Airtel only)
5 questions polled on this topic
48% response rate
846 responded out of 1,769 polled
Oct 24. 2017
Have u received d payment alert from Airtel Money last week?
Oct 24. 2017
Did you receive ur 2nd cash payment now?
Oct 24. 2017
Do u have any complaint to make about d Cash Transfer process?
Oct 24. 2017
What is ur complaint about?
Oct 24. 2017
Please REPLY in ur own words with ur Other Complaint about the Cash Transfer Process.

POLL RESULTS

OCT 24. 2017
Have u received d payment alert from Airtel Money last week?
846 responded out of 1,769 polled
Female
12%
No
 
No
88%
Yes
 
Yes

Male
15%
No
 
No
85%
Yes
 
Yes
0-14
0%
yes
 
yes
0%
no
 
no

15-19
100%
yes
 
yes
0%
no
 
no

20-24
90%
yes
 
yes
10%
no
 
no

25-30
90%
yes
 
yes
10%
no
 
no

31-34
86%
yes
 
yes
14%
no
 
no

35+
83%
yes
 
yes
17%
no
 
no
16%
No
 
No
84%
Yes
 
Yes
OCT 24. 2017
Did you receive ur 2nd cash payment now?
614 responded out of 708 polled
Female
7%
No
 
No
93%
Yes
 
Yes

Male
10%
No
 
No
90%
Yes
 
Yes
0-14
0%
yes
 
yes
0%
no
 
no

15-19
100%
yes
 
yes
0%
no
 
no

20-24
89%
yes
 
yes
11%
no
 
no

25-30
93%
yes
 
yes
7%
no
 
no

31-34
91%
yes
 
yes
9%
no
 
no

35+
91%
yes
 
yes
9%
no
 
no
9%
No
 
No
91%
Yes
 
Yes
OCT 24. 2017
Do u have any complaint to make about d Cash Transfer process?
634 responded out of 752 polled
Female
63%
No
 
No
37%
Yes
 
Yes

Male
60%
No
 
No
40%
Yes
 
Yes
0-14
0%
yes
 
yes
0%
no
 
no

15-19
25%
yes
 
yes
75%
no
 
no

20-24
33%
yes
 
yes
67%
no
 
no

25-30
35%
yes
 
yes
65%
no
 
no

31-34
56%
yes
 
yes
44%
no
 
no

35+
36%
yes
 
yes
64%
no
 
no
59%
No
 
No
41%
Yes
 
Yes
OCT 24. 2017
What is ur complaint about?
207 responded out of 258 polled
Female
15%
Other Complaint
 
Other Complaint
5%
Unable to get Cash from phone
 
Unable to get Cash from phone
29%
Delays
 
Delays
25%
Less Payment received
 
Less Payment received
26%
No Payment received
 
No Payment received

Male
12%
Other Complaint
 
Other Complaint
10%
Unable to get Cash from phone
 
Unable to get Cash from phone
36%
Delays
 
Delays
21%
Less Payment received
 
Less Payment received
20%
No Payment received
 
No Payment received
0-14
0%
other complaint
 
other complaint
0%
less payment received
 
less payment received
0%
delays
 
delays
0%
unable to get cash from phone
 
unable to get cash from phone
0%
no payment received
 
no payment received

15-19
0%
other complaint
 
other complaint
100%
less payment received
 
less payment received
0%
delays
 
delays
0%
unable to get cash from phone
 
unable to get cash from phone
0%
no payment received
 
no payment received

20-24
14%
other complaint
 
other complaint
29%
less payment received
 
less payment received
21%
delays
 
delays
0%
unable to get cash from phone
 
unable to get cash from phone
36%
no payment received
 
no payment received

25-30
18%
other complaint
 
other complaint
20%
less payment received
 
less payment received
41%
delays
 
delays
5%
unable to get cash from phone
 
unable to get cash from phone
16%
no payment received
 
no payment received

31-34
14%
other complaint
 
other complaint
14%
less payment received
 
less payment received
29%
delays
 
delays
14%
unable to get cash from phone
 
unable to get cash from phone
29%
no payment received
 
no payment received

35+
11%
other complaint
 
other complaint
20%
less payment received
 
less payment received
33%
delays
 
delays
11%
unable to get cash from phone
 
unable to get cash from phone
24%
no payment received
 
no payment received
12%
Other Complaint
 
Other Complaint
8%
Unable to get Cash from phone
 
Unable to get Cash from phone
35%
Delays
 
Delays
22%
Less Payment received
 
Less Payment received
24%
No Payment received
 
No Payment received
OCT 24. 2017
Please REPLY in ur own words with ur Other Complaint about the Cash Transfer Process.
21 responded out of 24 polled
money
cash
food
supply
us
175
camp
give
now
receive
start
sum
will
yet
00
000
dont
going
made
message
million
ous
recieve
rent
say
second
thank
told
transfar
wfp
000each
18th
224
24th
500
783000
870
according
agents
airtel
also
amount
bad
business
can
case
comes
compiere
dat
decided

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