DISASTER & EMMERGENCIES
Floods in Freetown: Cash Transfer #6 WFP 1
5 questions polled on this topic
39% response rate
630 responded out of 1,634 polled
Feb 7. 2018
Did u receive a payment alert from Orange Money LAST WEEK?
Feb 7. 2018
Did u receive ur cash payment OUT of ur phone by now?
Feb 7. 2018
Do u have any complaint to make about d Cash Transfer process?
Feb 7. 2018
What is ur complaint about?
Feb 7. 2018
Please REPLY in ur own words with ur OTHER complaint about the Cash Transfer Process.

POLL RESULTS

FEB 7. 2018
Did u receive a payment alert from Orange Money LAST WEEK?
630 responded out of 1,634 polled
Female
13%
No
 
No
87%
Yes
 
Yes

Male
15%
No
 
No
85%
Yes
 
Yes
0-14
0%
yes
 
yes
0%
no
 
no

15-19
100%
yes
 
yes
0%
no
 
no

20-24
82%
yes
 
yes
18%
no
 
no

25-30
88%
yes
 
yes
12%
no
 
no

31-34
82%
yes
 
yes
18%
no
 
no

35+
86%
yes
 
yes
14%
no
 
no
15%
No
 
No
85%
Yes
 
Yes
FEB 7. 2018
Did u receive ur cash payment OUT of ur phone by now?
518 responded out of 630 polled
Female
31%
No
 
No
69%
Yes
 
Yes

Male
35%
No
 
No
65%
Yes
 
Yes
0-14
0%
yes
 
yes
0%
no
 
no

15-19
50%
yes
 
yes
50%
no
 
no

20-24
64%
yes
 
yes
36%
no
 
no

25-30
71%
yes
 
yes
29%
no
 
no

31-34
65%
yes
 
yes
35%
no
 
no

35+
65%
yes
 
yes
35%
no
 
no
34%
No
 
No
66%
Yes
 
Yes
FEB 7. 2018
Do u have any complaint to make about d Cash Transfer process?
446 responded out of 518 polled
Female
52%
No
 
No
48%
Yes
 
Yes

Male
51%
No
 
No
49%
Yes
 
Yes
0-14
0%
yes
 
yes
0%
no
 
no

15-19
100%
yes
 
yes
0%
no
 
no

20-24
58%
yes
 
yes
42%
no
 
no

25-30
47%
yes
 
yes
53%
no
 
no

31-34
40%
yes
 
yes
60%
no
 
no

35+
43%
yes
 
yes
57%
no
 
no
51%
No
 
No
49%
Yes
 
Yes
FEB 7. 2018
What is ur complaint about?
191 responded out of 218 polled
Female
8%
Other Complaint
 
Other Complaint
7%
Unable to get Cash from phone
 
Unable to get Cash from phone
47%
Delays
 
Delays
24%
Less Payment received
 
Less Payment received
14%
No Payment received
 
No Payment received

Male
6%
Other Complaint
 
Other Complaint
6%
Unable to get Cash from phone
 
Unable to get Cash from phone
49%
Delays
 
Delays
23%
Less Payment received
 
Less Payment received
17%
No Payment received
 
No Payment received
0-14
0%
other complaint
 
other complaint
0%
less payment received
 
less payment received
0%
delays
 
delays
0%
unable to get cash from phone
 
unable to get cash from phone
0%
no payment received
 
no payment received

15-19
0%
other complaint
 
other complaint
0%
less payment received
 
less payment received
0%
delays
 
delays
100%
unable to get cash from phone
 
unable to get cash from phone
0%
no payment received
 
no payment received

20-24
5%
other complaint
 
other complaint
19%
less payment received
 
less payment received
38%
delays
 
delays
10%
unable to get cash from phone
 
unable to get cash from phone
29%
no payment received
 
no payment received

25-30
9%
other complaint
 
other complaint
26%
less payment received
 
less payment received
44%
delays
 
delays
3%
unable to get cash from phone
 
unable to get cash from phone
18%
no payment received
 
no payment received

31-34
7%
other complaint
 
other complaint
13%
less payment received
 
less payment received
60%
delays
 
delays
0%
unable to get cash from phone
 
unable to get cash from phone
20%
no payment received
 
no payment received

35+
11%
other complaint
 
other complaint
21%
less payment received
 
less payment received
46%
delays
 
delays
7%
unable to get cash from phone
 
unable to get cash from phone
16%
no payment received
 
no payment received
7%
Other Complaint
 
Other Complaint
6%
Unable to get Cash from phone
 
Unable to get Cash from phone
44%
Delays
 
Delays
28%
Less Payment received
 
Less Payment received
15%
No Payment received
 
No Payment received
FEB 7. 2018
Please REPLY in ur own words with ur OTHER complaint about the Cash Transfer Process.
12 responded out of 13 polled
us
money
transfer
payment
delay
disister
give
going
know
morch
one
people
received
suggest
thank
thing
week
0k
2million
797
actally
agent
allah
amount
another
better
big
care
cash
cheating
children
complain
cooperation
don
enable
end
especially
famghly
fault
fees
firs
full
goimmg
government
huge
just
least
may
much
orange

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