DISASTER & EMMERGENCIES
Floods in Freetown: Cash Transfer #2 (Airtel only)
5 questions polled on this topic
64% response rate
1,692 responded out of 2,646 polled
Oct 24. 2017
Have u received d payment alert from Airtel Money last week?
Oct 24. 2017
Did you receive ur 2nd cash payment now?
Oct 24. 2017
Do u have any complaint to make about d Cash Transfer process?
Oct 24. 2017
What is ur complaint about?
Oct 24. 2017
Please REPLY in ur own words with ur Other Complaint about the Cash Transfer Process.

POLL RESULTS

OCT 24. 2017
Have u received d payment alert from Airtel Money last week?
1,692 responded out of 2,646 polled
Female
88%
Yes
 
Yes
12%
No
 
No

Male
85%
Yes
 
Yes
15%
No
 
No
0-14
0%
Yes
 
Yes
0%
No
 
No

15-19
100%
Yes
 
Yes
0%
No
 
No

20-24
90%
Yes
 
Yes
10%
No
 
No

25-30
90%
Yes
 
Yes
10%
No
 
No

31-34
86%
Yes
 
Yes
14%
No
 
No

35+
83%
Yes
 
Yes
17%
No
 
No
84%
Yes
 
Yes
16%
No
 
No
OCT 24. 2017
Did you receive ur 2nd cash payment now?
1,228 responded out of 1,327 polled
Female
93%
Yes
 
Yes
7%
No
 
No

Male
90%
Yes
 
Yes
10%
No
 
No
0-14
0%
Yes
 
Yes
0%
No
 
No

15-19
100%
Yes
 
Yes
0%
No
 
No

20-24
89%
Yes
 
Yes
11%
No
 
No

25-30
93%
Yes
 
Yes
7%
No
 
No

31-34
91%
Yes
 
Yes
9%
No
 
No

35+
91%
Yes
 
Yes
9%
No
 
No
91%
Yes
 
Yes
9%
No
 
No
OCT 24. 2017
Do u have any complaint to make about d Cash Transfer process?
1,268 responded out of 1,398 polled
Female
37%
Yes
 
Yes
63%
No
 
No

Male
40%
Yes
 
Yes
60%
No
 
No
0-14
0%
Yes
 
Yes
0%
No
 
No

15-19
25%
Yes
 
Yes
75%
No
 
No

20-24
33%
Yes
 
Yes
67%
No
 
No

25-30
35%
Yes
 
Yes
65%
No
 
No

31-34
56%
Yes
 
Yes
44%
No
 
No

35+
36%
Yes
 
Yes
64%
No
 
No
41%
Yes
 
Yes
59%
No
 
No
OCT 24. 2017
What is ur complaint about?
414 responded out of 476 polled
Female
26%
No Payment received
 
No Payment received
25%
Less Payment received
 
Less Payment received
29%
Delays
 
Delays
5%
Unable to get Cash from phone
 
Unable to get Cash from phone
15%
Other Complaint
 
Other Complaint

Male
20%
No Payment received
 
No Payment received
21%
Less Payment received
 
Less Payment received
36%
Delays
 
Delays
10%
Unable to get Cash from phone
 
Unable to get Cash from phone
12%
Other Complaint
 
Other Complaint
0-14
0%
No Payment received
 
No Payment received
0%
Less Payment received
 
Less Payment received
0%
Delays
 
Delays
0%
Unable to get Cash from phone
 
Unable to get Cash from phone
0%
Other Complaint
 
Other Complaint

15-19
0%
No Payment received
 
No Payment received
100%
Less Payment received
 
Less Payment received
0%
Delays
 
Delays
0%
Unable to get Cash from phone
 
Unable to get Cash from phone
0%
Other Complaint
 
Other Complaint

20-24
36%
No Payment received
 
No Payment received
29%
Less Payment received
 
Less Payment received
21%
Delays
 
Delays
0%
Unable to get Cash from phone
 
Unable to get Cash from phone
14%
Other Complaint
 
Other Complaint

25-30
16%
No Payment received
 
No Payment received
20%
Less Payment received
 
Less Payment received
41%
Delays
 
Delays
5%
Unable to get Cash from phone
 
Unable to get Cash from phone
18%
Other Complaint
 
Other Complaint

31-34
29%
No Payment received
 
No Payment received
14%
Less Payment received
 
Less Payment received
29%
Delays
 
Delays
14%
Unable to get Cash from phone
 
Unable to get Cash from phone
14%
Other Complaint
 
Other Complaint

35+
24%
No Payment received
 
No Payment received
20%
Less Payment received
 
Less Payment received
33%
Delays
 
Delays
11%
Unable to get Cash from phone
 
Unable to get Cash from phone
11%
Other Complaint
 
Other Complaint
24%
No Payment received
 
No Payment received
22%
Less Payment received
 
Less Payment received
35%
Delays
 
Delays
8%
Unable to get Cash from phone
 
Unable to get Cash from phone
12%
Other Complaint
 
Other Complaint
OCT 24. 2017
Please REPLY in ur own words with ur Other Complaint about the Cash Transfer Process.
42 responded out of 45 polled
money
cash
food
supply
us
175
camp
give
now
receive
start
sum
will
yet
00
000
dont
going
made
message
million
ous
recieve
rent
say
second
thank
told
transfar
wfp
000each
18th
224
24th
500
783000
870
according
agents
airtel
also
amount
bad
business
can
case
comes
compiere
dat
decided

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